Klantenservice

Welcome to our customer service department. We believe that service is the core of a successful online store. With us, the relationship with our customers doesn't end after the purchase: we support you before, during, and after your order. Our goal is to provide every customer with a positive experience, with clear information, quick responses, and personalized support.

Our Service Promise

We promise that you can always count on us for:

  • Fast communication.
    We typically respond to all your questions or comments within 24 hours. Whether it's about a product, an order, or a return, we're here to help.

  • Transparency & clarity:
    No surprises later: we communicate clearly about delivery times, shipping costs, return policies, and warranties. Everything is clearly listed on our website and is also clearly stated when ordering.

  • Solution-oriented approach.
    Problems can always arise, but we believe how they are resolved is more important. Our team is proactive and always looks for a suitable solution, whether that's a repair, replacement, or refund.

  • Always available.
    Our customer service is available 24/7 by email at info@miyana.com . This way, you can always ask your question whenever it suits you.

Support with your order

We guide you through every step of the ordering process:

  • Before purchase : advice on products, sizes, colours and specifications.

  • During purchase : secure payment methods and assistance in completing your order.

  • After purchase : updates on shipping, delivery, and the option to track your order via track & trace.

Returns & Warranty

Did you receive a product that wasn't quite to your liking? Don't worry. Our returns and warranty policy is designed to give you clarity and peace of mind.

  • Returns : You have 14 days to return a product.

  • Warranty : We offer a warranty of 6 to 12 months, depending on the product type.

  • Support : Our team will help you step by step through the returns process.

Safety & Trust

We understand that online shopping requires trust. That's why we ensure:

  • Secure payments via iDeal, PayPal and credit card.

  • Protection of your data in accordance with our privacy policy (AVG/GDPR).

  • Honest communication about delivery times and conditions.

Complaints & Feedback

We do everything we can to ensure you're satisfied. If you do have a complaint, you can easily report it via info@miyana.com .

  • Complaints will be processed within 5 days.

  • You will always receive a confirmation and a proposal for a solution.

  • Your feedback helps us continuously improve our service.

Contact Us

Do you have questions or would you like personalized advice? Feel free to contact us.

Contact details

  • Email:  info@miyana.com

  • Response time: usually within 24 hours

  • Opening hours: we are available 24/7 by email